Fluffysminion

Returns Policy

Processing time

The time I need to prepare an order for dispatch varies. For details, see individual items.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Returns and Exchanges

 

We gladly accept returns and exchanges provided:

• Contact us within: 14 days of delivery informing us of reason of return
• Send items back within: 30 days of delivery

I don't accept cancellations but please contact me if you have any problems with your order.

The following items can't be returned or exchanged:

• Commissioned, custom or personalised orders

Due to the nature of these items, unless they arrive damaged or defective, I can't accept returns.

 Conditions of Return

Items must be returned in their original condition with the original packaging.  If the item is not returned in its original condition, the buyer is responsible for any loss in value.  Buyers are responsible for return postage costs.

Policy updated: 22-Jan-2022